INCLUDED
Helpdesk
Support supplied to the service subscriber manager (max. 2 people). It does not include project support. Support is not provided directly to agents, sales representatives, dealers/retailers, wholesalers or other members of the sales organization of the company.Supplied to the service manager of the subscriber Service coverage
The support is available 8 hours per day, from monday to friday, holidays excluded. The time slot in which the support is provided is from 09:00 am to 5:00 pm.8 _5 Trouble ticket support
Support delivered through the portal available at http://support.icatalogue.comMaximum number of tickets per year
Maximum number of tickets that can be opened in one year through the portal or with telephone support12 Telephone support
Telephone supportMaximum number of telephone support hours per year
Maximum number of hours that can be used in one year for telephone supportMaximum ticket acquisition time
Maximum acquisition time for taking in charge the request after the opening of the ticket through the portal or after the telephone support requestNext Business Day Maximum first response time
Maximum time in which the first answer is given starting from the taking in charge date. In the case a corrective release is needed to solve the problem, both on application or platform side, during the ticket closing process an estimated time of delivery will be communicated.72 hours € 45
per monthHelpdesk
Support supplied to the service subscriber manager (max. 2 people). It does not include project support. Support is not provided directly to agents, sales representatives, dealers/retailers, wholesalers or other members of the sales organization of the company.Supplied to the service manager of the subscriber Service coverage
The support is available 8 hours per day, from monday to friday, holidays excluded. The time slot in which the support is provided is from 09:00 am to 5:00 pm.8 _5 Trouble ticket support
Support delivered through the portal available at http://support.icatalogue.comMaximum number of tickets per year
Maximum number of tickets that can be opened in one year through the portal or with telephone support24 Telephone support
Telephone supportMaximum number of telephone support hours per year
Maximum number of hours that can be used in one year for telephone support4 Maximum ticket acquisition time
Maximum acquisition time for taking in charge the request after the opening of the ticket through the portal or after the telephone support requestNext Business Day Maximum first response time
Maximum time in which the first answer is given starting from the taking in charge date. In the case a corrective release is needed to solve the problem, both on application or platform side, during the ticket closing process an estimated time of delivery will be communicated.24 hours € 135
per monthHelpdesk
Support supplied to the service subscriber manager (max. 2 people). It does not include project support. Support is not provided directly to agents, sales representatives, dealers/retailers, wholesalers or other members of the sales organization of the company.Supplied to the service manager of the subscriber Service coverage
The support is available 8 hours per day, from monday to friday, holidays excluded. The time slot in which the support is provided is from 09:00 am to 5:00 pm.8 _5 Trouble ticket support
Support delivered through the portal available at http://support.icatalogue.comMaximum number of tickets per year
Maximum number of tickets that can be opened in one year through the portal or with telephone support48 Telephone support
Telephone supportMaximum number of telephone support hours per year
Maximum number of hours that can be used in one year for telephone support8 Maximum ticket acquisition time
Maximum acquisition time for taking in charge the request after the opening of the ticket through the portal or after the telephone support request6 hours Maximum first response time
Maximum time in which the first answer is given starting from the taking in charge date. In the case a corrective release is needed to solve the problem, both on application or platform side, during the ticket closing process an estimated time of delivery will be communicated.12 hours € 225
per monthHelpdesk
Support supplied to the service subscriber manager (max. 2 people). It does not include project support. Support is not provided directly to agents, sales representatives, dealers/retailers, wholesalers or other members of the sales organization of the company.Supplied to the service manager of the subscriber Service coverage
The support is available 8 hours per day, from monday to friday, holidays excluded. The time slot in which the support is provided is from 09:00 am to 5:00 pm.8 _5 Trouble ticket support
Support delivered through the portal available at http://support.icatalogue.comMaximum number of tickets per year
Maximum number of tickets that can be opened in one year through the portal or with telephone support96 Telephone support
Telephone supportMaximum number of telephone support hours per year
Maximum number of hours that can be used in one year for telephone support18 Maximum ticket acquisition time
Maximum acquisition time for taking in charge the request after the opening of the ticket through the portal or after the telephone support request3 hours Maximum first response time
Maximum time in which the first answer is given starting from the taking in charge date. In the case a corrective release is needed to solve the problem, both on application or platform side, during the ticket closing process an estimated time of delivery will be communicated.12 hours € 315
per monthHelpdesk
Support supplied to the service subscriber manager (max. 2 people). It does not include project support. Support is not provided directly to agents, sales representatives, dealers/retailers, wholesalers or other members of the sales organization of the company.Supplied to the service manager of the subscriber Service coverage
The support is available 8 hours per day, from monday to friday, holidays excluded. The time slot in which the support is provided is from 09:00 am to 5:00 pm.8 _5 Trouble ticket support
Support delivered through the portal available at http://support.icatalogue.comMaximum number of tickets per year
Maximum number of tickets that can be opened in one year through the portal or with telephone supportIllimitati Telephone support
Telephone supportMaximum number of telephone support hours per year
Maximum number of hours that can be used in one year for telephone support36 Maximum ticket acquisition time
Maximum acquisition time for taking in charge the request after the opening of the ticket through the portal or after the telephone support request2 hours Maximum first response time
Maximum time in which the first answer is given starting from the taking in charge date. In the case a corrective release is needed to solve the problem, both on application or platform side, during the ticket closing process an estimated time of delivery will be communicated5 hours
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