REFUND POLICY

 

THE PRESENT REFUND POLICY CONCURS TO THE DISCIPLINE RELATED TO THE ACQUISITION OF AN ICATALOGUE SERVICE SUBSCRIBER CUSTOMER. IT IS ENTERED IN BETWEEN SERVICE SUPPLIER AND USER.  

ACCEPTING THIS REFUND POLICY, CLICKING ON THE RELEVANT CHECKBOX, USING THE ICATALOGUE SERVICE OR SIGNING  A CONTRACT RELATED TO THIS “REFUND POLICY” , YOU ARE ACCEPTING IT IN FULL. ACCEPTING THIS POLICY ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY INVOLVES YOU ARE ENTITLED TO LEGALLY REPRESENT SUCH COMPANY OR LEGAL ENTITY. IF YOU ARE NOT ENTITLED TO DO SO OR DO NOT AGREE WITH THE ICATALOGUE “REFUND POLICY” YOUSHOULD NOT ACCEPT IT AND MUST NOT USE THE ICATALOGUE SERVICE.

  

CONTENT INDEX

1.     Refund rules

2.     Refund requests

 

1.      REFUND RULES

SUPPLIER  does not contemplate any pecuniary refund, or in any other form, on the sums received for the use of the iCatalogue service.

The only cases for which a refund may be taken into consideration are:

  • incorrect invoicing by SUPPLIER;
  • provable fraudulent activity by an employee of the customer company who subscribes the iCatalogue service contract and effects payment without being authorised to do so by  customer company (in such case evidence of report to judicial authorities must be  given, with specific reference to the occured facts).

Refund will be made in one of these two different ways:

  • re-crediting of the refund amount to the credit card used for the purchase of the service;
  • bank wire transfer.

In any case, SUPPLIER reserves the right to assess and grant or less the refund.   

 

2.      REFUND REQUESTS

For any refund request customer must write to, attaching any form of documentation that may be of help to facilitate the understanding of the matter, to the following address: refund@icatalogue.com

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